Effect of Applying Total Quality Management in Improving the Performance of Al-Waqf of Albr Societies in Saudi Arabia: A theoretical framework for "Deming's Model"


Total Quality Management; TQM; Waqf Institutions; Waqf Quality

How to Cite

Ali Saad, A. Z. ., Noor, A. B. M. . and Sharofiddin, A. . (2020) “Effect of Applying Total Quality Management in Improving the Performance of Al-Waqf of Albr Societies in Saudi Arabia: A theoretical framework for "Deming’s Model"”, International Journal of Business Ethics and Governance, 3(2), pp. 12-32. doi: 10.51325/ijbeg.v3i2.24.


This study aims to examine the effect of applying Total Quality Management (TQM) on the performance of Al-Waqf of Albr societies in the Kingdom of Saudi Arabia. Such charitable organizations lack transparency and are requested to provide adequate financial disclosure. The lack of internal control and scrutiny negatively affects their performance. The study relies on Deming's 14-Point to assess Waqf quality control and effective management and leadership styles. The analysis is qualitative. Interviews and case studies were used to achieve the research objectives. The study fills the research gap and weighs the impact of TQM application for charitable organizations in Saudi Arabia.  



Abd Rabh, Majdi Muhammad Mustafa. (2014). Administrative challenges facing charitable societies and ways to confront them an applied study on a sample of charitable societies in Oman, Journal of Arts and Social Sciences, 2(5). (in Arabic)

Abdel Aal, Hazem Yasser. (2007). The extent of implementation of total quality management in serving cell phone customers in a Jawwal Company from the viewpoint of its employees in Palestine, The Islamic University, Madinah .(in Arabic)

Abdel Azim, Hamdi. (2009). The consequences of marginalizing the Islamic endowment, The Third Conference of Endowments, The Islamic Endowment: “Economy, Administration, and Building of Civilization”. The Islamic University, Saudi Arabia. (in Arabic)

Abdel Halim, Mezgish. (2012). Improving institution performance under total quality management, University of Algiers, Algeria. (in Arabic)

Abdul Rahman, His Excellency Abbas Al-Sharif. (2018). Total quality-oriented management and its impact on institutional performance, Sudan University of Science and Technology, Sudan.(in Arabic)

Abdullah, Tariq. (2012), Prospects for the future of the Waqf in Tunisia, The Endowment Symposium in Tunisia: Reality and Building the Future, February 28-29. Tunisia. (in Arabic)

Adadhi, Saeed bin Ali. (2012). Obstacles to the application of total quality management in Higher Education Institutions, a Field Study, The Arab Journal for Quality Assurance of University Education, 5(9), 66-99. (in Arabic)

Alareeni, B. (2018). The impact of firm-specific characteristics on earnings management: evidence from GCC countries. International Journal of Managerial and Financial Accounting, 10(2), 85-104. https://doi.org/10.1504/IJMFA.2018.091659

Alareeni, B., & Branson, J. (2013). Predicting Listed Companies' Failure in Jordan Using Altman Models: A Case Study. International Journal of Business and Management, 8(1), 113. https://doi.org/10.5539/ijbm.v8n1p113

Alareeni, B.A. (2019). The associations between audit firm attributes and audit quality-specific indicators: A meta-analysis, Managerial Auditing Journal, 34(1), 6-43. https://doi.org/10.1108/MAJ-05-2017-1559

Al-Ghunaim, Muhammad. (2016). Billions of philanthropists are disabld, investigations and reports, Al-Riyadh newspaper, Saudi Arabia. (in Arabic)

Al-Harbi, Haiah Muhammad Saeed. (2002). Total quality management as an entrance to the development of Saudi universities, a study of the Saudi academy’s attitudes toward the application of its principles, and their perspective on the contribution of this application to the development of the university, unpublished PhD thesis, Umm Al-Qura University, Makkah Al-Mukarramah. (in Arabic)

Al-Jarifani, Imad Abdullah (2008). Guiding quality in charitable work through the balanced scorecard, quality and charitable activities, the ninth annual meeting of charitable organizations in the eastern province, Saudi Arabia. (in Arabic)

Al-Jubouri, Jamal Majmoud. (2011). The impact of implementing total quality management on beneficiary services in non-governmental islamic relief organizations, Omdurman Islamic University, Sudan. (in Arabic)

Al-Orabi, Hamza, and Nawara Iman. (2016). The role of total quality management in strengthening corporate governance, Journal of Economic Research, (2), 146. (in Arabic)

Al-Otaibi, Faleh shugaa. (2010). The extent of commitment to the application of total quality management standards and their impact on the level of human resources performance an applied study on human resources management in Kuwaiti National Guard, Kuwait: Middle East University. (in Arabic)

Al-Qurashi, Hussain bin Reda (2008). Quality standards for distinguished charitable work, harmonization of the standards of the King Abdulaziz Award for Quality for Charitable Work, Quality and Charitable Work, the ninth annual meeting of charities in the Eastern Province, Saudi Arabia. (in Arabic)

Al-Rabiah, Abdullah Muhammad; Shreim, Hassan Muhammad; And Al-Rasheed, Muhammad Nasser (2008). The extent of awareness of workers in charitable organizations in the Kingdom of Saudi Arabia to the concept of quality implementation, Quality and Charitable Work, the ninth annual meeting of charitable organizations in the Eastern Province, Saudi Arabia. (in Arabic)

Alsalahat, Sami. (2013). Endowment quality, a study in management and development standards, Journal of Sharia and Islamic Studies, Kuwait University, (28), 94.(in Arabic)

Al-Saleh, Mohammed bin Ahmed. (2001). Waqf in Islamic law and its impact on community development, Vol. 1, King Fahd National Library, Riyadh, Saudi Arabia. (in Arabic)

Alshaya, Mohammed Abdullah. (2013), Evaluating the level of total quality practice in charitable societies from the viewpoint of workers: a study applied to family associations in the cities of Buraidah and Al-Rass. Journal of Human Sciences, Majma’ah University, (3), 15-74. (in Arabic)

Al-Thubaiti, Zaban Bin Eida. (2008). Total quality in charitable work ... the beneficiary first, quality and charitable work, the ninth annual meeting in the Eastern Province, Saudi Arabia. (in Arabic)

Al-Thumairi, Abdul Salam. (2016). 81% of endowment problems are court jurisprudence and mismanagement, News and Reports, Economic Newspaper, Riyadh, Saudi Arabia. (in Arabic)

Aqili, Omar Wasfi (2001). The integrated methodology for total quality management (point of view), Wael Publishing House, Amman, Jordan. (in Arabic)

Aumira, Mohammed bin Abdulaziz. (2003). Total quality relationship with functional performance in the health sector, Prince Sultan Center for Cardiac Treatment and Surgery for the Armed Forces in Riyadh, Saudi Arabia. (in Arabic)

Badr, Rashad Mahmoud. (2009). The impact of application of total quality principles on the performance of foreign ngos operating in the gaza strip, Master Thesis, Faculty of Commerce, Islamic University - Gaza, Palestine. (in Arabic)

Ben Ishaoui, Ahmed. (2008). Total quality management in hotel institutions in algeria, University of Algiers, Algeria. (in Arabic)

Bin Ishawi, Ahmed: (2006). Total quality management in service institutions, Algeria: Al-Baheth Journal, (4). (in Arabic)

Boresh, Hisham. (2017). Endowment institutions: between measuring strategic performance and improving the quality of their services, Prince Abdul Qadir University for Islamic Sciences, Jordan. (in Arabic)

Costandi, S., Hamdan, A., Alareeni, B., & Hassan, A. (2019). Educational governance and challenges to universities in the Arabian Gulf region. Educational Philosophy and Theory, 51(1), 70-86. https://doi.org/10.1080/00131857.2018.1434621

Habashi, Fethiye. (2007). Total quality management with an applied study in the fermal pharmaceutical production unit of constantine, University of Mentouri Constantine, Algeria. (in Arabic)

Hakem, Adhem. (2017). Methods of Waqf administration, Master Thesis, Faculty of Law and Political Science, University of Dr. El-Taher Moulay-Saida, Algeria.

Hassan, Nubian Muhammad. (2011). Islamic endowment and urbanism, Vol. 1, King Saud University, Riyadh, Saudi Arabia. (in Arabic)

Hoffherr, G. e. (1994). Break-through thinking in total quality management Newjersey: Engle wood Cliffs.

Kharashi, Abdullah bin Othman. (2008). Quality management applications in charities. Quality and charitable work, the ninth annual meeting of charitable organizations in the Eastern Province, Saudi Arabia. (in Arabic)

Lashraf, Nassima. (2011). Total quality management standards as supporting the quality of hospital services, Qasid University. (in Arabic)

Ministry of Justice. (2019). Developing waqf work at the table of the "justice" and "labor" ministers. (in Arabic)

Qada, Yazid. (2012). The reality of the application of total quality management in Algerian educational institutions, Abi Bakr Belguid University, Algeria. (in Arabic)

Saleh, Amir Omar Hassanein. (2015). The impact of total quality management as a strategy for developing academic performance at taif university. Orient Journal for Scientific Studies and Research, (9). (in Arabic)

Saudi Press Agency. (2019). Riyadh Chamber sheds light on the challenges of the endowment sector. www.spa.gov.sa/viewfullstory.phplang=ar&newsid=1984356 (access date 12 10, 2020). (in Arabic)

Saudi Quality Council. (2019): https://www.sqc.org.sa/index.phpoption=com_content&view=article&id=114&Itemid=83&lang=sa. (Accessed: 4/8/2020). (in Arabic)

Sheehani, Seham. (2010). Intervention entitled: The possibility of applying the total quality management system in higher education - the national forum on total quality management and institution performance development, Saida Yume University, Algeria. (in Arabic)

Sied Ahmed; Haji, Isa; And Tamimi, Wafa Sobhi Saleh. (2013). Application of total quality management to improve personnel performance, Blida University, Algeria.(in Arabic)

Zadira, Sharafuddin. (2017). The role of total quality management in improving the quality of services in hospital institutions, Mohamed Khaider University, Biskra, Algeria (in Arabic)

Zakzouq, Khaled Jamil. (2008). Application of total quality management principles to improve the performance of the college of community service and continuing education at umm al-qura university, Umm Al-Qura University, Makkah Al-Mukarramah. (in Arabic)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright (c) 2020 Array


Download data is not yet available.